The conditions of purchase (hereinafter the Conditions) set out below govern the sale of products on the website "www.arganour.com" or online store presented by ARGANOUR S.L., (hereinafter ARGANOUR), with registered office at Calle Periana, 8, Casabermeja and email address hello@arganour.com.

Please read carefully the Conditions before using this website. By using this website or placing an order through it, you accept the Terms and Conditions and agree to be bound by them, so if you do not agree with the full content of the Conditions should not use this website. These Conditions may be modified at any time, being applicable the Conditions in force at the time of use of the website.

Orders are shipped on working days only. Working days are Monday to Friday, excluding local holidays in Malaga, regional holidays in Andalusia or national holidays in Spain.

The delivery time may be extended in times of high volume of orders, such as Black Friday week, Christmas or sales. Also on days before or after holidays or special launches. Arganour offers standard and express shipping options in Peninsula, as well as other shipping methods for other areas and destinations.

In Arganour you do not pay shipping costs for orders (counting only the products) with an amount greater than 15 euros (destination Spain peninsular).

• Peninsula (Spain) - 3.95€- Free shipping for orders over 25 euros€
• Balearic Islands - 3.95€ - Free shipping on orders over 50€
• Portugal - 3.95€ - Free shipping on orders over 50€
• Please contact hello@arganour.com for shipments to the Canary Islands.
• We do not ship to Ceuta and Melilla.

In Arganour we want to offer you an express shipping service so that you can have your order as soon as possible in case you need it.

• Peninsula (Spain) - 6,50€

Receive your order in different countries in Europe.

• Shipping to Germany, Belgium, Italy, Greece, France, Luxembourg, Poland, Austria and Netherlands: 8,50€ - Free shipping from 75€
• Shipping to Finland, Norway, Sweden: 15€.

Pick up at Correos and Citypaq offices. Select this shipping method and, once you finish the purchase, you will see a button to access the map and select the pick up point you are most interested in.

In case the service point is not available, the transport company will drop it off at the nearest office.

• Peninsula (Spain) shipping to pick up point- 3,95€- Free shipping from 25€.

The delivery time may be extended in times of high volume of orders, such as Black Friday week, Christmas or sales. Business days are considered working days from Monday to Friday, except national, regional or local holidays.

Domestic orders will be delivered within 1-3 working days depending on the delivery area, except for orders going to the Balearic Islands or Portugal, whose delivery time will be longer. Orders placed before 13:00h will be processed the same day, if they are placed after 13:00h they will be processed the next working day and then the delivery time will begin to count.

Working days are considered working days from Monday to Friday, except national, regional or local holidays.

• For orders placed before 13:00h on working days (excluding national and regional holidays or weekends): the same day. That is, if you place your order on Monday before 13:00h, the maximum delivery time will end on Thursday.
• For orders placed after 13:00h or on non-working days, the next working day. That is, if you order on Monday after 13:00h, the maximum delivery time will end on Friday.

In case of incidents in the order, such as incorrect address, lost or broken order, etc. delivery times will be longer.

If you detect any incorrect information, you can modify it from your customer area if the order has not yet left our facilities. If the order has already been prepared, please contact us at hello@arganour.com. Please note that if your order has already left our logistics center, this may increase the delivery delay by an additional 24 to 48 hours, so don't forget to check all the fields!

It is of great help and importance that you provide all the shipping information in a clear and concise way, as well as possible indications in case of somewhat complex addresses.

Deliveries will be made from Monday to Friday between 9:00 am and 7:00 pm. No deliveries will be made on Saturdays, Sundays or holidays. If there is no one at home at the time of delivery, the operator will not leave the package and will take it back to its Central Office for a second delivery attempt. If on 2 occasions no one is found at the address, the carrier will leave the order at the nearest collection office and the customer will have a maximum of 10 calendar days to pick it up.

Arganour will not be able to guarantee delivery times in case of incidents with the transport company, strikes or inclement weather that prevent carriers from meeting deadlines.

During holidays such as Christmas or national holidays we cannot guarantee delivery on the days indicated due to the high volume of shipments.

Local holidays will be taken into account in delivery times. In the case of Arganour, Malaga and Andalusia holidays will be taken into account.

You can change your shipping address up to 11:00 am. If you place your order after 13:30h you can request a change of address until the next working day before 11:00h.

The tracking number we send you in the order confirmation email, you can enter the corresponding carrier's website and check the status of your shipment.

The payment is made in the last step of the purchase process, after entering all the card information and clicking on FINISH ORDER.
Payment options:

We offer different payment options in the checkout process. Secure payment with Visa, Master Card, American Express, Apple Pay or Google Pay, payments with the secure platform Paypal or cash on delivery.

If you select card payment you can pay for your order by entering your card details directly on the web and verifying your purchase with the verification system that your bank has. 100% secure payment.

If you select the Paypal payment method you will be redirected to a page where you will have to log in with your Paypal data to process the payment.

In the case of cash on delivery payments, an amount of 3.5€ will be added when you finalize the order (it will not be updated directly in the shopping cart) and you will receive a notification with the amount of your order and the cash on delivery. Arganour will call you when we are going to process your shipment to confirm the delivery address and the amount of the order. The carrier will ask you for the amount of the order when they deliver it to you.

Please do not order using this payment method if you do not want to receive and pay for your order. In case you place a COD order and do not accept the shipment, we will block your customer account so that you will not be able to place any more orders with this payment method.

Choose to pay with total flexibility. You decide, with no interest or with a small cost and terms up to 12 months. Advance payments or change the dates, you are in control of your finances. Clear, transparent costs and instant approval.

Pay in easy installments with Sequra:

Sounds good, doesn't it? Make shopping with seQura a breeze. With just 5 pieces of information, no paperwork and no documents to upload. Easy, fast and secure.

1. Choose seQura as your payment method and select the amount of installments at the end of your order.
2. Complete 5 details and we will instantly confirm your purchase. Today you only pay the first installment.
3. Enjoy your purchase and pay comfortably. Your payments will be made automatically every month.

In Arganour we want you to be 100% satisfied with our service so you always have the possibility to return the products.

1. If your product is damaged or defective, you can return it by contacting hello@arganour.com, our support department will tell you how to act.
2. If you are not happy with the product you can also return it under the following conditions:

We will not refund in the following cases:

• Products damaged due to misuse or negligence.
• Products not purchased on the Website.

You will have 5 days to check the integrity of all the components of the order and to verify that everything is included in the products included. After these 5 days the shipment will be considered accepted and no claims will be accepted for defects or failures with the shipment.

To return a product you can contact our support department at: hello@arganour.com

When you return a product you will be able to choose between:

• Refund of the amount paid. *
• Replacement of the same reference (in the case of return for being damaged or in bad condition). *
• Replacement of a substitute product (in the event that the new product has a lower value, we will refund the amount of the difference, on the contrary, if the product has a higher value, the customer must pay the difference). *

*The refund of the amount or the new shipment of products will be made upon receipt of the package in our offices within 7 working days. In the event that we finally proceed with the refund of the amount this will be made to the same method of payment, you will receive an email with confirmation of receipt and in the following 3-5 working days depending on the bank we will return the amount in your account.

If you have received the order with some or all of the products damaged or in bad condition, you will NOT pay the shipping costs. Also, if you request to replace the same product that was in bad condition or even want to change the reference, the management and transportation costs will be borne by Arganour.

In case of returning or exchanging any product or order in perfect conditions, the shipping and handling costs will be paid by Arganour.

Send us an email to hello@arganour.com if your order takes longer than usual and we will help you solve the problem.

There are two main reasons:

• Wrong address: Check your address, if it is wrong it is possible that it has been delivered somewhere else.
• Failed delivery attempts: The shipping company makes up to 2 delivery attempts. If they have not been able to contact you and more than 15 working days have elapsed since the second attempt, we will start the process of returning it to our offices. We recommend checking all SMS, calls and e-mails.