The terms and conditions of purchase (hereinafter, the “Terms”) set forth below govern the sale of products on the website “www.arganour.com” or online store operated by ARGANOUR S.L.U. (hereinafter, “ARGANOUR”), with its registered office at Calle Periana, 8, Casabermeja, and with the email address hello@arganour.com

Please read the Terms carefully before using this website. By using this website or placing an order through it, you accept the Terms and agree to be bound by them; therefore, if you do not agree with the full content of the Terms, you should not use this website. These Terms and Conditions may be modified at any time; the Terms and Conditions in effect at the time of use of the website shall apply.

Orders are shipped only on business days. Business days are Monday through Friday, excluding local holidays in Málaga, regional holidays in Andalusia, or national holidays in Spain.

Shipping times may be extended during periods of high order volume, such as Black Friday week, Christmas, or the sales season. This may also occur on days immediately before or after holidays or during special product launches. Arganour offers standard or expedited shipping options within mainland Spain, as well as other shipping methods for other areas and destinations.

At Arganour, you don't pay shipping costs for orders (excluding shipping costs) totaling more than 25 euros (delivery to mainland Spain).

• Mainland Spain – €3.95 – Free shipping on orders of €25 or more
• Balearic Islands – €3.95 – Free shipping on orders of €50 or more
• Portugal – €3.95 – Free shipping on orders of €25 or more
• Please contact hello@arganour.com for shipments to the Canary Islands
• We do not ship to Ceuta and Melilla

At Arganour, we want to offer you an express shipping service so you can receive your order as soon as possible if you need it. 

• Mainland Spain - €6.50

Have your order delivered to various countries in Europe. 

• Shipping to Germany, Belgium, Italy, Greece, France, Luxembourg, Poland, Austria, and the Netherlands: €6.50—Free shipping on orders of €75 or more
• Shipping to Finland, Norway, and Sweden: €15.

Pickup at post offices and Citypaq locations. Select this shipping method, and once you complete your purchase, a button will appear allowing you to view the map and select the pickup location that works best for you.

If the pickup location is unavailable, the shipping company will drop off your order at the nearest office. 

• Mainland Spain (Spain) pickup point delivery—€3.95—Free shipping on orders of €25 or more.

Shipping times may be longer during periods of high order volume, such as Black Friday week, Christmas, or the sales season. Business days are considered to be Monday through Friday, excluding national, regional, or local holidays. 

Domestic orders will be delivered within 1–3 business days, depending on the delivery area, except for orders shipped to the Balearic Islands or Portugal, which will have a longer delivery time.  Orders placed before 1:00 p.m. are processed the same day; if placed after 1:00 p.m., they will be processed the next business day, at which point the delivery period begins.

Business days are considered to be Monday through Friday, excluding national, regional, or local holidays. 

• For orders placed before 1:00 p.m. on a business day (excluding national and regional holidays and weekends): same-day shipping. In other words, if you place your order on Monday before 1:00 p.m., the maximum delivery time will be by Thursday.
• For orders placed after 1:00 p.m. or on non-business days, the next business day. In other words, if you place your order on Monday after 1:00 p.m., the maximum delivery time will be by Friday.

In the event of issues with your order—such as an incorrect address, a lost or damaged order, etc.—delivery times will be longer. 

If you notice any incorrect information, you can update it in your customer account if the order has not yet left our facility. If the order has already been prepared, please contact us at hello@arganour.com. Please note that if your order has already left our distribution center, this process may add an additional 24 to 48 hours to the delivery time. Don’t forget to double-check all the fields! 

It is very helpful and important that you provide all shipping information clearly and concisely, as well as any additional instructions for addresses that are somewhat complex.

Deliveries are made Monday through Friday between 9 a.m. and 7 p.m. No deliveries are made on Saturdays, Sundays, or holidays. If no one is home at the time of delivery, the carrier will not leave the package and will take it back to their distribution center to make a second delivery attempt. If no one is at the address on two separate occasions, the shipping company will leave the order at the nearest pickup location, and the customer will have a maximum of 10 calendar days to pick it up.

Arganour cannot guarantee delivery times in the event of issues with the shipping company, strikes, or inclement weather that prevent carriers from meeting their deadlines.

During holidays such as Christmas or national holidays, we cannot guarantee delivery on the specified dates due to the high volume of shipments.

Local holidays will be taken into account when calculating delivery times. In the case of Arganour, we will follow the holiday schedule for Málaga and Andalusia. 

You can change your shipping address until 11:00 a.m. If you place your order after 1:30 p.m., you can request a change of address until 11:00 a.m. on the next business day.

Using the tracking number we sent you in the order confirmation email, you can visit the carrier's website and check the status of your shipment.

Payment is made during the final step of the checkout process, after entering all your card information and clicking "FINALIZE ORDER."
Payment options:

We offer various payment options during the checkout process. Secure payment with Visa, MasterCard, American Express, Apple Pay, or Google Pay; payments via the secure PayPal platform; or cash on delivery. 

If you select credit card payment, you can pay for your order by entering your card information directly on the website and verifying your purchase through your bank’s authentication system. 100% secure payment.

If you select PayPal as your payment method, you’ll be redirected to a page where you’ll need to log in with your PayPal credentials to process the payment. 

For cash-on-delivery payments, a fee of €3.50 will be added when you complete your order (this amount will not be updated directly in the shopping cart), and you’ll receive a notification with the total order amount and the cash-on-delivery fee. Someone from Arganour will call you when we’re ready to process your shipment to confirm the delivery address and the order total. The carrier will ask you for the order total when they deliver it to you.

Please do not place orders using this payment method if you do not intend to receive and pay for the order. If you place a cash-on-delivery order and refuse the shipment, we will block your customer account so you cannot place further orders using this payment method. 

Choose to pay with complete flexibility. You decide: interest-free or with a small fee, and payment terms of up to 12 months. Make early payments or change the due dates—you’re in control of your finances.Clear, transparent costs with instant approval.

Pay in convenient installments with Sequra: 

Sounds good, doesn’t it? Shop with Sequra in a flash. Just 5 pieces of information,no paperwork, and no need to upload any documents. Easy, fast, and secure.

1. Choose seQura as your payment method and select the number of installments when you check out.
2. Fill in 5 details andwe’ll confirm your purchase instantly.Today, you only pay the first installment.
3. Enjoy your purchase and pay at your convenience. Your payments will be processed automatically each month.

At Arganour, we want you to be 100% satisfied with our service, which is why you always have the option to return products.

1. If your product is damaged or defective, you can return it by contacting, hello@arganour.com, or; our customer support team will guide you through the process.
2. If you are not satisfied with the product, you may also return it under the following conditions:

We will not issue a refund in the following cases:

• Products damaged due to misuse or negligence.
• Products not purchased on the Website.

You have 5 days to verify that all components of the order are intact and to ensure that all items included in the order are present. After these 5 days, the shipment will be considered accepted, and no claims for damage or shipping errors will be accepted.

To return a product, please contact our support department at the following email addresses:hello@arganour.com

When you return a product, you can choose between:

• A refund of the amount paid. *
• Replacement with the same item (in cases where the product is returned because it is damaged or in poor condition). *
• A replacement with a different product. (If the new product costs less, we will refund the difference; conversely, if the product costs more, the customer must pay the difference). *

*The refund or reshipment of products will be processed within 7 business days of receiving the package at our offices. If we ultimately proceed with a refund, it will be issued via the same payment method. You will receive an email confirming receipt, and within the next 3–5 business days—depending on your bank—we will refund the amount to your account. 

If you have received your order with some or all of the products damaged or in poor condition, you will NOT be charged for shipping. Likewise, if you request a replacement for the same product that was in poor condition or even wish to exchange it for a different item, Arganour will cover the processing and shipping costs.

If you return or exchange a product or order that is in perfect condition, you will be responsible for the processing and shipping fees.

Send us an email at, hello@arganour.com, orif your order is taking longer than usual, and we'll help you resolve the issue.

There are two main reasons:

• Incorrect address: Please double-check your address; if it’s incorrect, there’s a chance the package may have been delivered to the wrong location.
• Failed delivery attempts: The shipping company makes up to two delivery attempts. If they were unable to contact you and more than 15 business days have passed since the second attempt, we’ll begin the process of returning the package to our offices. We recommend checking all text messages, calls, and emails.