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Refund policy

In Arganour we want you to be 100% satisfied with our service so you always have the possibility to return the products.

  1. If your product is damaged or defective, you can return it by contactinghello@arganour.com, our support department will tell you how to act.
  2. If you are not happy with the product you can also return it under the following conditions:
    1. Products must be returned within 14 working days from the date of receipt of the order by the customer.
    2. Products must be returned in their original box/packaging in perfect condition.
    3. The products must not have been used or opened.
    4. The packaging of the products cannot be modified. Products in poor condition will not be accepted.

We will not refund in the following cases:
- Products damaged due to misuse or negligence.
- Products not purchased on the Website.

Methods of return

To return a product you can contact our support department at the email:hello@arganour.com

When you return a product you can choose to:

  • Refund of the amount paid. *
  • Replacement of the same reference (in the case of return for being damaged or in bad condition). *
  • Replacement of a substitute product (in the event that the new product has a lower value, we will refund the amount of the difference, on the contrary, if the product has a higher value, the customer must pay the difference). *

*The refund of the amount or the new shipment of products will be made upon receipt of the package in our offices within 7 working days. In the event that we finally proceed with the return of the amount this will be made to the same method of payment, you will receive an email with confirmation of receipt and in the following 3-5 working days depending on the bank we will return the amount in your account.

Return costs

If you have received the order with any or all of the products damaged or in bad condition, you will NOT pay the shipping costs. Also, if you request to replace the same product that was in bad condition or even want to change the reference, the management and transport costs will be borne by Arganour.

In case of returning or exchanging any product or order in perfect conditions, the shipping and handling costs will be paid by Arganour.